salutations (letters)
when you know the person's name but not their sex or social title, write Dear Lane Busby; when you don't have a name, either address yourself to the company (Dear Gates-Porter) or to a job title (Dear Credit Manager) or to a role (Dear Neighbor). The trend in non-personal letters is toward replacing the salutation with a subject line (Re: enclosed contract). For more information and lists of salutation possibilities, see the Writing Guidelines.
